Payment Collection

Do freelancers need to sign a contract with their clients?

To secure your payment and your rights, and to mutually understand what your obligations are, signing an agreement with your client is a best practice. That way, you and your client can steer clear of any misunderstandings, operational costs, or misleading wordings which may result in a dispute, and delays or cancellations in your payment.

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What is a virtual IBAN, and what are the benefits of having one?

Virtual IBAN is a virtual account reference number allocated by a banking or payment provider to offer local payment options in multiple territories and is used to route incoming payments to a different nominated bank account. Having a Virtual IBAN in your Ruul profile enables you to receive faster payments with more convenient rates.

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What are the payment methods available to clients?

We work with several payment gateways and strategic partners on a global scale to handle payments and offer payment options for your and your client’s convenience such as paying with credit card or bank transfer, as well as making individual or bulk payments.

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In which currencies can I collect payments?

You may select from  our carefully curated selection of currencies to collect payments globally:

AUD, CAD, CNY, EUR, HKD, JPY, SGD, SEK, GBP, USD, ARS, BRL, DKK, ILS, MXN, NZD, NOK, RUB, KRW, CHF, BGN, CZK, GEL, ISK, MKD, PLN, RON, VND, AZN, BAM, GIP, HUF, INR, RSD, TWD, TRY, UAH, BDT, IDR, MOP, MAD, PKR, PHP, QAR, SAR, THB, AED, CLP, COP, CRC, DOP, JMD, PAB, PYG, PEN, UYU, DZD, XCD, BZD, KHR, EGP, JOD, MYR, MNT, NPR, LKR, BOB, KYD, XPF, GTQ, HTG, HNL, ANG, NIO, UZS, AWG, BSD, BHD, BBD, BMD, BWP, BND, XOF, XAF, DJF, ERN, ETB, FJD, GHS, GNF, GYD, IQD, KZT, KES, KWD, LBP, LSL, LYD, MWK, MVR, MUR, MZN, NAD, NGN, OMR, PGK, RWF, SCR, SLL, ZAR, SRD, SZL, TZS, ZMW, MMK, TTD, TND, and YER

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Does the bank account need to be in my name?

Yes. Due to laws and regulations, the payment can only be made in your name and your banking information should include your full name as shown in the official ID document you’ve provided. Otherwise, the system will halt the payment until the issue gets resolved.

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How long does it take for my invoice payment to arrive?

If you completed your onboarding steps, you receive your earnings within a business day after Ruul receives the client’s payment.

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How can solo talents invoice companies?

Free-standing talents invoice businesses by authorizing Ruul to be their “digital service reseller”. In simpler terms, Ruul operates as their invoicing partner, with which they can specify the details of their digital services on easily accountable invoices to be issued to their corporate clients.

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Can I get an international freelancer payment through Ruul without issuing an invoice?

No, Ruul is not a sole payment provider. Invoicing and payment features are indispensible to one another. Your client can only pay the invoice.

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