Managing and canceling a subscription

Everything about a running subscription lives on one page. Open Subscriptions and select the one you want - or reach it from any of its invoices, where Manage subscription takes you there.

Whichever period’s invoice you come in from, you always land on the same subscription page. There is one page per subscription, not one per period.

Reading the subscription page

The top of the page tells you where the subscription stands: your customer, the description, and a progress counter - 2 / 6 means two of six periods have been charged - plus a line like “1 of 6 payments completed. Next payment: 10 Oct 2026.”

The status badge beside Subscription details is the fastest read:

Status	What it means
Pending	Your customer has not approved it yet. Nothing charged, no dates set.
Active	Running normally.
Past due	A charge did not go through. Collection is paused until the card is fixed.
Ended	Every period you set has been charged.
Canceled	Stopped early. No future charges.

Below that, the summary card shows the money side (the amount per period, Ruul’s Commission and You will receive), then the category and sub-category, where the payout goes, and the Commission payer. Exactly which figures appear depends on how far along the subscription is.

The payment schedule

Payment schedule is a collapsible section listing every period of the subscription, the ones already charged and the ones still to come. Its columns are Period, Payment date, Amount / period and Status, and you can narrow it with Filter by status or a date range.

• Periods already charged show their invoice number, the date they were charged and their status. Select one to open that period’s invoice.
• Periods still to come show their projected date and sit as Scheduled.

Before your customer starts the subscription, every date reads — and the first period says On start. That is expected: the dates cannot exist until the subscription has a start day.

Resending the approval link

If your customer has not approved the subscription yet - or says the email never arrived - use Copy Payment Link at the top of the page and send it to them yourself. It opens the same approval page as the email.

When a payment fails

If your customer’s card is declined or expires, the subscription moves to Past due and Ruul stops collecting.

There is nothing for you to do. The fix is on your customer’s side: they open the subscription, add or select a different card, and billing continues automatically from there - the subscription returns to Active on its own once a charge succeeds. You will see the status change on this page.

Canceling

Either of you can cancel, and the other side is notified. You cancel from Cancel subscription on the subscription page; your customer has the same option on theirs.

What canceling does:

• All future billing stops. No further charges to your customer’s card.
• Payments already made are not refunded. Every period that was charged stays paid.
• Invoices already issued stay as they are. They remain in your Invoices list and in your records.

What canceling does not do: it does not end the subscription retroactively, and it is not a way to reverse a charge. If a period was charged in error, contact support rather than canceling.

Canceling cannot be undone. To invoice this customer again, create a new subscription - which is also how you change an amount or a billing frequency, since neither can be edited on a running subscription.

Good to know

• Subscription periods do not get payment reminders. Payment reminders exist for invoices your customer has to pay manually. A subscription charges a saved card, so there is nothing to chase.
• Every period appears in your Invoices list alongside your other invoices, and in your exports - see how to track and manage your payments.
• A subscription that has ended stays on the page so you keep the record. It just stops charging.
• Finding a subscription again: the Subscriptions list has a search box, a Status filter and a Columns chooser.