How to manage contractor payments

From your dashboard you can see every payment you’ve made to your contractors, check its status, and take action when needed.

Find your payments

Go to the Transactions tab in the navigation bar. This lists all the payments you’ve created, single and bulk, with:

• The contractor (or, for bulk payments, the group of recipients)
• Amount
• Date
• Status

Click any row to open the full Transaction Details, or click Recipients on a bulk payment to see everyone included in it.

Payment statuses

Status	What it means
Processing	The payment has been created and is being prepared.
Paid	Ruul has sent the funds to your contractor’s payout account.
Cancelled	The payment was cancelled.

If a contractor’s payout account isn’t ready yet, the payment waits until they’ve added one — so it’s worth confirming your talent are set up. See how to add and manage talent.

When does my contractor receive their money?

After you complete a payment, here’s what happens on your contractor’s side:

1. You pay Ruul. Once you confirm the bank transfer or card payment, Ruul receives the funds and runs standard compliance and security checks.
2. Ruul pays the contractor. Once the payment clears, Ruul releases the payout to the contractor’s chosen payout account — usually within one business day.
3. Funds land in the contractor’s account. The time from there depends on the payout method:
   • Local bank transfers typically arrive quickly once initiated.
   • International / SWIFT transfers can take 3–4 business days, depending on intermediary banks.
   • Crypto and wallet payouts (Binance, Cenoa, MiniPay) usually arrive faster.

The payment status in your Transactions tab updates to Paid once Ruul has sent the funds. The contractor can also track this from their own dashboard.

If a payment has been in Processing for longer than expected, the most common reason is that the contractor hasn’t set up a payout account yet. Check their status in the Talents tab — they need to show Ready to Payout before funds can be released.

Useful actions

• Open the details of any transaction to see its full timeline and breakdown (amount, commission, total).
• Download a copy for your records — payments are financial records, so they’re kept rather than deleted.
• For payments to many people at once, see bulk payments.

If a payment looks stuck or you can’t find one you expected, start a chat with our team and we’ll trace it.